Positive change often begins with an open heart
Tori Belanger, Executive Operations Manager
Starting therapy can feel like a big step, and I believe the experience outside of the therapy room matters just as much as the work that happens within it. My role at Wellness Through Counseling is to help make the process of connecting with care as smooth, supportive, and welcoming as possible.
As the Executive Operations Manager, I work behind the scenes to support our clinicians, strengthen our systems, and help ensure that clients have a positive experience from their very first interaction with our practice.
Whether you are reaching out for the first time, navigating scheduling questions, or needing support with the administrative side of care, my goal is to provide guidance, clarity, and a helpful point of connection throughout your journey with WTC.
My Role at Wellness Through Counseling
I support the practice by helping ensure that our clients have a smooth, organized, and compassionate experience from their first point of contact through their care.
My role includes:
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Responding to initial inquiries and helping prospective clients take the first steps toward finding the right therapist
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Managing initial consultation calls and helping answer questions about our services and practice
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Supporting scheduling and coordinating appointments
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Assisting with billing and other administrative questions
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Helping clients navigate administrative concerns that may arise during their care
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Supporting our clinical team and practice operations behind the scenes
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Improving systems and processes to help us provide a more seamless client experience
If you have a question about getting started with therapy, scheduling, billing, or another administrative matter, I am happy to help or connect you with the appropriate member of our team.
My Approach
I believe that every interaction a client has with a practice contributes to their overall experience. From the first email or phone call to ongoing communication throughout treatment, my goal is to help create an environment where clients feel respected, valued, and cared for.
I approach my work with empathy, organization, and a commitment to making things easier for both clients and clinicians. Mental health care can already feel overwhelming, and I believe the administrative side of the process should feel clear, supportive, and human.
My Background
I bring more than 20 years of experience in healthcare, including clinical and administrative leadership roles. After spending many years in nursing, I transitioned into healthcare administration, where I found a passion for improving systems, supporting teams, and creating better experiences for the people receiving care.
My work with mental health practices has allowed me to combine my healthcare background with my passion for organization, problem-solving, and supporting providers who are doing meaningful work in their communities.